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Telephone update

In order to reduce patient waiting times, we have added a cancel appointment feature to our existing telephone line.  Patients can press 1 to cancel an appointment when prompted to avoid waiting in the telephone queue.  Simply follow the instructions when prompted to leave your details and details of your appointment.

We have added a 'call back' feature for patients who have been waiting more than 5 minutes in the call queue.  If you would like to request a call back, simply follow the instructions when prompted and then hang up once you have confirmed your telephone

Roadworks

We would recommend all patients allow extra time for their journey when attending the Practice due to the roadworks in Castleford and likely disruption nearby for the forceable future due to the Riverside Deveopment. Thank you.

PHARMACY FIRST

What is Pharmacy First?

 Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

What are the seven common conditions?

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bite
  • Impetigo (a bacterial skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women.

How can I access treatment from my pharmacy?

You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted.

What will happen when I arrive at the pharmacy?

The pharmacist will be able to speak to you privately in a separate consultation room. They may perform an examination or ask to access your medical records. The pharmacist will be able to recommend the best course of action on an individual patient basis, including by issuing prescriptions for antibiotics or antivirals where necessary.

How will this reduce NHS waiting times?

By reducing the number of patients with common conditions, needing blood pressure checks or oral contraception visiting a GP, Pharmacy First aims to free up 10 million GP appointments a year by next winter for more complex diagnosis

This will give GPs time and space to see patients with more complex conditions.

Four in five people in England can reach a community pharmacy within a 20-minute walk and there are twice as many pharmacies in the most deprived communities, making access to care quicker and more convenient.

How do I know if my local pharmacy is offering the service?

More than 10,000 pharmacies have already signed up to Pharmacy First – that’s over 95 per cent of all those in England.

Will I have to pay for my medication?

Usual prescription charges will apply for the seven common conditions. Patients that were already exempt from prescription charges will still be exempt.

What if I still want to see my GP?

Patients can still choose to visit a GP if they wish to. Pharmacy First offers alternative access for these seven conditions and we encourage people to make the most of this service and to consult the highly trained professions in their local pharmacy.

We are working to expand GP access, and have now delivered on our manifesto commitment for 50 million more general practice appointments per year. We are also growing the primary care workforce and we hit our target for 26,000 additional staff in primary care by March 2024 more than a year early.

If you require any help or advise when the Practice is closed, please contact the surgery by telephone on our regular number and follow the instructions

If you need urgent medical advice or care, Telephone: 111

NHS 111 is the 'out of hours' provider for non emergency care (conditions which do not require 999) simply dial 111 on your phone to speak to an advisor

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

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