From November 2015, we will no longer be able to accept telephone requests for Prescriptions.
Although we appreciate that this is a convenient way to order, it has actually been an area of concern for some time within the Practice. Our main concern is with regard to clinical safety and the need to ensure that the orders are correct.
In order to provide a clinically safe prescription service and also ensure that all of our patients receive efficient and prompt attention, we feel it is appropriate to ask for all medication orders to be made by other formats.
You will still be able to order by the following methods:
- Over the internet on our Practice Website
- By Fax: 01977 603057
- by email: firstname.lastname@example.org see the Repeat Request page for further details
- Post your request in the box at reception ( or the letterbox outside)
- by Royal Mail
Most surgeries ceased to take repeat prescription requests by telephone some time ago
If you would like to register to use the internet to place your orders please speak to the receptionist to arrange a secure password
It will take some time for the new procedures to settle down but we hope that you will see a benefit to the changes with quicker and easier access both over the telephone and at the reception desk.
Dr Nayyar & Partners - September 2015