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Welcome to Riverside Medical Centre

Due to the Covid-19 Pandemic the Surgery has made some changes to the way patients can access their GP and other practice services.  To prevent the spread of infection and to protect patients and staff, we have suspended all direct booking.  We now offer telephone , video or online consultations to our patients.  Face to face appointment are available following a remote consultation, if the GP feels a physical examination is needed.  No patients will be offered a face to face review unless clinically necessary.  By limiting unnecessary footfall into the surgery we can minimise the spread of infection and protect both patients and staff. 

Due to social distancing guidance we have limited waiting space in the surgery.  Please do not arrive more than 5 minutes early for your appointment or you may be asked to wait outside until we have a space vacant for you.  We ask that anyone attending the surgery wears a face covering and uses the hand sanitiser provided on entry.  These measures are in place to protect both patients and staff and to ensure the surgery can remain open.

We are delivering appointments face to face, over the telephone and online.  If you are asked to come to come into the surgery, please wear a face covering.  These measures are in place to protect our patents, to keep you safe from infection during your visit and to protect our staff to ensure we can continue to provide our services.

If you have an appointment, please ring the doorbell (on the right at the entrance) on arrival.  Our reception team will then direct you where to wait.

All prescriptions will be sent electronically to a pharmacy of your choice.  If you have not already selected a nominated pharmacy, please inform the surgery when ordering your medication, where you would like your prescription sending.   Due to Covid, we are currently accepting prescriptions request over the telephone.  However, the surgery phone lines are incredibly busy and we would advise all patients to email or order through our online system, if they are able to.  This will ensure that patients needed to contact the surgery via telephone are able to do so.  

The Riverside Team would like to thank all our patients for their help and support during this increasingly difficult time.  Please follow social distancing guidance and conduct regular handwashing to protect yourself and others. 

 

WARNING TO ALL PATIENTS

Please be aware that lying about your condition is unlawful

Under new emergency legislation, The Health Protection (Coronavirus) Regulations 2020, it is an offence to provide false or misleading information intentionally or recklessly to any person carrying out a function under these Regulations.

All members of the public are being asked to stay at home (self-isolate) and request a Covid test, if they have:

  • a new continuous cough, or
  • a high temperature (37.8 degrees centigrade or higher)
  • a sudden change or loss of sense of taste or smell

Individuals should stay at home from the onset of symptoms and await their test result.  If someone has serious symptoms and they cannot manage at home they should use NHS online initially.  If you need further advice ring the surgery or NHS 111.

Who can get a test

Anyone with coronavirus symptoms can get a test.

Coronavirus symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

You can get a test for someone you live with if they have these symptoms. Do not get tests for people you live with who do not have these symptoms.

If you're asked to get a test

You can also get a test if:

  • you live in England and have been told to have a test before you go into hospital, for example, for surgery
  • your local council asks you to get a test
  • you’re taking part in a government pilot project

You can access a test:

Negative test result

A negative result means the test did not find coronavirus.

You do not need to self-isolate if your test is negative, as long as:

If you have diarrhoea or you’re being sick, stay at home until 48 hours after they've stopped.

Information:

If you're a health or care worker, check with your employer before going back to work.

Positive test result

A positive result means you had coronavirus when the test was done.

If your test is positive, you must self-isolate immediately.

  • If you had a test because you had symptoms, keep self-isolating for at least 10 days from when your symptoms started.
  • If you had a test but have not had symptoms, self-isolate for 10 days from when you had the test.

Anyone you live with, and anyone in your support bubble, must self-isolate for 14 days from when you start self-isolating.

Self isolation guidance is available at: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Information:

In England, you'll get an email, text or call from the NHS Test and Trace service if you test positive after having symptoms.

You'll be asked where you've been recently and who you've been in close contact with.

SELF ISOLATION

If you have been advised to self isolate, you do not need a sicknote from your GP and your employer should not request one.  You can obtain a self isolation not by visiting: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Guidance for clinically extremely vulnerable.

As you will be aware, on 31 October the Government announced new national restrictions to help control the spread of the virus.  These restrictions will apply from 5 November. 

Patients who are considered clinically extremely vulnerable were previously identified and placed on a Shielded Patient List.    All patients who are on the Shielded Patient List will be sent a formal shielding letter from the Department of Health and Social Care. These patients are advised to work from home. If they cannot work from home they are advised not to attend work. 

People who receive the shielding notification are advised to discuss future working arrangements with their employers.  Further information about the new guidance for clinically extremely vulnerable people can be found at:  https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

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HOW TO LOOK AFTER YOUR SYMPTOMS AT HOME

  • rest and drink plenty of fluids
  • take paracetamol or ibuprofen (if you are able to)
  • cover the mouth with a tissue when coughing or sneezing
  • put used tissues in a bin
  • wash your hands regularly with warm water and soap for at least 20 seconds

If you feel you can't cope with your symptoms at home or your conditions gets worse use NHS 111 online or contact NHS 111 or telephone the surgery.

  

Do you need extra support?

Support is available for people in the Wakefield area.  Our local hub is located at Queens Mill, Castleford
If someone is unable to get out for things they need and don't have any friends, family or
support available within the community, help is available in the Wakefield area. This helpline
is for anyone who is alone and needs help with essentials like shopping and medication. The
number to call is 0345 8 506 506 between 9am and 5pm, Monday to Friday. Option 3 should
be chosen to make a request for support and help will be arranged

 

NEEDING ADVICE?

There is a new resource available for individuals wanting non-clinical advice in relation to Covid-19.  

You can find information about:
•feeling unsafe
•going in to work
•paying bills or being unemployed
•getting food
•having somewhere to live
•mental health and wellbeing

Visit:  https://www.gov.uk/find-coronavirus-support

Dental treatment

If you think you need urgent dental treatment:

  • call your dentist
  • If you cannot contact your dentist, or you do not have one, use the NHS 111 online service
  • if a clinical appointment is necessary, this will be arranged at an urgent dental care centre

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You can contact GP Care Wakefield by telephoning the surgery number 01977 554831 outside of surgery opening hours.

If you need urgent medical care, telephone 111 to speak to an advisor

Telephone 999 for life threatening emergencies 

Minor illnesses - please see your local pharmacist or attend the Walk in Centre on King Street Wakefield -open 10am until 10pm daily  

  

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The surgery will be closed  for staff training on  - see the tab to the right of this screen for the list of TARGET training dates for 2020 - Please ring the surgery number or 111 to access medical advice

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GP Care Wakefield

 
GP CARE WAKEFIELD is an extended out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district. 
It operates from 6 – 10 pm Monday to Friday, and 9 – 3pm Saturday’s, Sunday’s and Bank Holiday’s.   Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.
Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.
There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.
The service is not available for routine matters such as repeat prescriptions. 
Routine care by HCA/Nurse
In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:
*Blood tests                                 *Routine ECG (not chest pain)    *Spirometry
*Review of contraception pill      *Repeat depo injection                *Smears
*B12 injection                              *Removal of sutures and clips
For more information, please ask at reception. 

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When We Are Closed 

For urgent appointments outside our normal surgery hours, please telephone the surgery number and follow the instructions to be transferred to our out of hours provider.

Note that we do not open on Bank Holidays.

When the surgery is closed for staff training, please ring the surgery telephone number and follow the instructions. Please note the dates of our staff training by clicking the tab to the right of this screen (TARGET Training Days)

NHS 111 - simply dial 111 on your telephone

In the case of urgent need when the practice is closed you should call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.  

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency  

Minor illnesses can attend the Walk-In-Centre: 47 King Street, Wakefield.

10am till 10pm -7 days a week.

Please ensure all prescriptions are ordered well in advance of any Bank Holiday closure.

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Friends & Family test

In February 2020, 82% of patients who completed our survey would recommend our surgery to their Friends & Family. Thank you for giving us your feedback

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Patient Participation Group

If you are interested in getting involved with your Practice, why not attend our Patient Participation meetings.

Next meeting suspended due to Covid-19

Please let us know your email address so we can keep you posted about our Patient Group Meetings and any information, newsletters etc 

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The Care Quality Commission (CQC) carried out their inspection in September 2019 and  found the Practice to be GOOD in all areas

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(Site updated 05/11/2020)
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