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Welcome to Riverside Medical Centre

To prevent the spread of infection and to protect patients, we have suspended all direct booking.  All patients needing a GP consultation will be given a telephone appointment with a GP.  We also are able to offer video consultations.  No patients will be offered a face to face review unless clinically necessary.  Please ensure that the receptionist has an up to date contact number for you. 

The online appointment booking facilities have temporarily been suspended.  This service will resume once we have been advised it is safe to do so.   The online prescription ordering service is still available.

Please do not attend the surgery in person unless advised to do so.  If you have a future appointment you may be contacted to cancel this or to change to a telephone appointment if possible.

All prescriptions will be sent electronically to a pharmacy of your choice.  If you have not already selected a nominated pharmacy, please inform the surgery when ordering your medication, where you would like your prescription sending.

WARNING TO ALL PATIENTS

Please be aware that lying about your condition is unlawful

Under new emergency legislation, The Health Protection (Coronavirus) Regulations 2020, it is an offence to provide false or misleading information intentionally or recklessly to any person carrying out a function under these Regulations.

All members of the public are being asked to stay at home (self-isolate), regardless of travel history, if they have:

  • a new continuous cough, or
  • a high temperature (37.8 degrees centigrade or higher)

Individuals should stay at home for 7 days from the onset of symptoms.  if someone has serious symptoms and they cannot manage at home they should use NHS online initially.  If you need further advice ring the surgery or NHS 111.

For advise regarding self-isolation and details of how to obtain a self-isolation note, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

HOW TO LOOK AFTER YOUR SYMPTOMS AT HOME

  • rest and drink plenty of fluids
  • take paracetamol or ibuprofen (if you are able to)
  • cover the mouth with a tissue when coughing or sneezing
  • put used tissues in a bin
  • wash your hands regularly with warm water and soap for at least 20 seconds

If you feel you can't cope with your symptoms at home or your conditions gets worse use NHS 111 online or contact NHS 111 or telephone the surgery.

Please avoid contacting the surgery unless your problem is urgent.  The health service will be very busy in the next few weeks so we ask all patients to bear with us during this difficult time and help the surgery by not contacting us unless needed.  We will be contacting all patients with pre-booked appointments.  If you have an appointment with a GP this appointment will be changed to a telephone appointment.  If you have an appointment with a nurse or a HCA, this appointment will be cancelled or a telephone review arranged as needed.  All routine appointments for non urgent or annual reviews will be cancelled. 

To prevent the spread of infection and protect vulnerable patients, it is important that we avoid patients coming to surgery unless absolutely necessary.  

We will contact any patients with abnormal test results or who need any action following hospital appointments.

Are you a parent needing advice?

Please see the NHS guide below for advice regarding Covid and childhood illnesses/injuries.

Do you need extra support?

Support is available for people in the Wakefield area.  Our local hub is located at Queens Mill, Castleford
If someone is unable to get out for things they need and don't have any friends, family or
support available within the community, help is available in the Wakefield area. This helpline
is for anyone who is alone and needs help with essentials like shopping and medication. The
number to call is 0345 8 506 506 between 9am and 5pm, Monday to Friday. Option 3 should
be chosen to make a request for support and help will be arranged

How GP practices in Wakefield will be working to tackle coronavirus


The ongoing coronavirus pandemic has put an increased demand on primary care services in Wakefield.
As a result of this, and in line with the government’s guidelines about staying at home to stop the spread of the virus, patients should not attend their GP surgery without an appointment (as they will not be seen) and should make contact by telephone – but only when necessary.
If you do have a confirmed face-to-face appointment with a clinician, you may be asked to see them at a neighbouring GP practice to the one you would usually attend.
This is because some practice sites will be closed or reorganised to effectively cope with increased demand and suspected coronavirus (COVID-19) patients.
These changes will begin to take effect from Tuesday 31 March.
The location at which you will be seen will always be communicated to you by your clinical team who you will always be able to contact via your usual GP practice number.
As you will be able to appreciate, this is an unprecedented time so your cooperation, understanding and patience are greatly appreciated. Please continue to keep up to date with the latest advice around coronavirus on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/

Due to the Covid -19 Pandemic we will now be open Good Friday and Easter Monday. 

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You can contact GP Care Wakefield by telephoning the surgery number 01977 554831 outside of surgery opening hours.

If you need urgent medical care, telephone 111 to speak to an advisor

Telephone 999 for life threatening emergencies 

Minor illnesses - please see your local pharmacist or attend the Walk in Centre on King Street Wakefield -open 10am until 10pm daily  

  

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The surgery will be closed  for staff training on Wednesday 22nd April from 12 noon - see the tab to the right of this screen for the list of TARGET training dates for 2020 - Please ring the surgery number or 111 to access medical advice

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GP Care Wakefield

 
GP CARE WAKEFIELD is an extended out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district. 
It operates from 6 – 10 pm Monday to Friday, and 9 – 3pm Saturday’s, Sunday’s and Bank Holiday’s.   Telephones will be automatically diverted during operating hours.  Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.
Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.
There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service.  Patients who prefer not to give shared consent cannot access this service.
The service is not available for routine matters such as repeat prescriptions. 
Routine care by HCA/Nurse
In addition to the above, during 6pm & 8pm Monday to Friday, and 9am & 1pm on Saturday’s, Sunday’s and Bank Holiday’s, patients can be seen for routine annual review of Heart Disease, Diabetes, COPD, Asthma & Stroke but only if you are well controlled and your condition is stable.  Other routine nurse care includes:
*Blood tests                                 *Routine ECG (not chest pain)    *Spirometry
*Review of contraception pill      *Repeat depo injection                *Smears
*B12 injection                              *Removal of sutures and clips
For more information, please ask at reception. 

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When We Are Closed 

For urgent appointments outside our normal surgery hours, please telephone the surgery number and follow the instructions to be transferred to our out of hours provider.

Note that we do not open on Bank Holidays.

When the surgery is closed for staff training, please ring the surgery telephone number and follow the instructions. Please note the dates of our staff training by clicking the tab to the right of this screen (TARGET Training Days)

NHS 111 - simply dial 111 on your telephone

In the case of urgent need when the practice is closed you should call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.  

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency  

Minor illnesses can attend the Walk-In-Centre: 47 King Street, Wakefield.

10am till 10pm -7 days a week.

Please ensure all prescriptions are ordered well in advance of any Bank Holiday closure.

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Friends & Family test

In February 2020, 82% of patients who completed our survey would recommend our surgery to their Friends & Family. Thank you for giving us your feedback

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Patient Participation Group

If you are interested in getting involved with your Practice, why not attend our Patient Participation meetings.

Next meeting suspended due to Covid-19

Please let us know your email address so we can keep you posted about our Patient Group Meetings and any information, newsletters etc 

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The Care Quality Commission (CQC) carried out their inspection in September 2019 and  found the Practice to be GOOD in all areas

https://www.dementiafriends.org.uk/

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(Site updated 07/04/2020)
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