Please note the link to 'Register for on-line services' above does not work - please contact the surgery to Register for the first time.

Appointments

Patients have the choice of booking a face to face, telephone or video consultation.  All patients can also use our online consultation tool available through our home page.

We currently open GP appointments daily at 8am and 1.30pm.  Appointments can be booked in advance if requested by a GP or if patients use our online consultation tool (PATCHS).  The GP will review your completed consultation form and advise on the appropriate clinic and a time frame for your appointment.

We offer a wide range of clinics and services.  Our reception team will be able to navigate you to the correct appointment for your needs.

 SystmOne On-line

Our online appointment GP booking system has been disabled for GP/Pharmacist appointments to ensure that patients are navigated to the correct clinican/service to avoid innapropriate bookings.  This also allows the Practice to screen for Covid symptoms to avoid the spread of infection.  Some appointmetns with the nurses are available to book online.  If you are unsure of the type of appointment you need, please contact the surgery prior to booking an appointment.  Blood test appointments are only for patients who have been advised by a clinician to have a blood test.  

It is important that you contact the surgery or call 999  if you have any of the following conditions: Chest pain, difficulty breathing, loss of conciousness or symptoms of a stroke. Please do not use the on-line facility to book an appointment, seek medical advice immediately if you have any of the above symptoms.

You can cancel appointments with the Practice Nurses and Health Care Assistmant via the on line service

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

Home Visits are available for those patients who are too ill or infirm to attend the surgery. Please telephone before 10.30am. You will be asked for details of your problem to assist the prioritisation of the visiting lists.

Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Please note that you are now able to cancel appointments when the surgery is closed by leaving details on our email. our address is riverside.mc@nhs.net. please leave your details and the date and time of the appointment you wish to cancel.  You can also cancel your appointments if you are registered for online access. 

Home Visits

If possible please try to telephone reception before 10.30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) after 11.00am each day.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told approximately how long it will be before the results are returned to the practice. Please also note that some tests can be returned before others so we may not have all the results available at the same time.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.